FAQs | FinnyCase

Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to hello@finnycase.com.

Order Questions

We apologize for any inconvenience, but we are unable to make modifications to existing orders. However, our customer service team will be happy to assist you with canceling the order if it has not been processed out yet, you can then proceed to place a new order. Please reach out to us within 12 hours using the email address of the order buyer and provide us with your order number for a smooth and efficient process.

Shipping time depends on the product you purchase and the destination. If you want to know the estimated delivery time and shipping cost, please click to jump to our shipping info page for an approximate timeframe.

If you have received an order confirmation email from us, your order was placed successfully! If you haven't received it, please check your spam folder.

Sign in to your account and go to the "Track an Order" page, enter the email address you used to place your order or the tracking number we provided, and click "Track an order". In some cases, tracking information may only be available 2-4 business days after the order has shipped.

The order confirmation email may fall into your spam / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.

There are two ways you can receive this coupon:

First-time Subscription: Subscribe and receive a 20% discount as a welcome gift.

After Every Order: Get a 20% discount coupon via email after each successful purchase, ensuring savings on your next buy.

Yes, we offer a 90-day product guarantee.

For more information, please go to the 90-day freshness guarantee page.

Unable to find satisfactory answers ? Contact Support