90-Day Freshness Guarantee | FinnyCase

90-Day Product Guarantee:

At FinnyCase, we take pride in offering high-quality phone cases that not only protect your device but also maintain their aesthetic appeal over time. We understand that your satisfaction is paramount, which is why we are pleased to introduce our exclusive 90-Day Product Guarantee.

What Does Our Guarantee Cover?

Our 90-Day Product Guarantee ensures that your phone case remains in top condition for the first three months following your purchase. We stand by the quality of our products and promise to replace any item that exhibits discoloration or damage within this period.

Conditions for Replacement:

To qualify for a replacement under our guarantee, the following conditions must be met:

Within 90 Days: The request for replacement must be made within 90 days of the original purchase date.

Visible Damage or Discoloration: The phone case must exhibit visible signs of damage or discoloration that are attributable to normal usage and not deliberate mishandling.

Original Purchase Documentation: Proof of purchase, such as an order number or receipt, must be provided when requesting a replacement.

How to Request a Replacement:

Should you encounter any issues with your phone case within the 90-day period, simply follow these steps to request a replacement:

Contact Customer Support: Reach out to our dedicated customer support team via email or contact form, providing details of the issue along with supporting evidence such as clear photographs.

Verification Process: Our team will review your request and may require additional information to validate your claim.

Replacement Authorization: Once your claim is verified, we will issue authorization for the replacement of your phone case (same style and model).

Delivery of Replacement: Expect your new phone case to be dispatched promptly, with shipping costs covered by us.

Exclusions from Coverage:

While we strive to accommodate all reasonable requests for replacements, please note that our guarantee does not cover the following:

Intentional Damage: Any damage resulting from deliberate misuse, neglect, or improper care of the phone case.

Third-Party Alterations: Alterations or modifications made to the phone case by third-party vendors, excluding authorized customization services offered by FinnyCase.

Natural Wear and Tear: Gradual wear and tear that occurs as a result of regular use, including minor scratches or scuffs that do not impact the functionality of the phone case.

Our Commitment to Quality:

At FinnyCase, we are committed to providing products of the highest caliber and ensuring your complete satisfaction with every purchase. Our 90-Day Product Guarantee exemplifies our dedication to delivering excellence and peace of mind to our valued customers.

For any inquiries regarding our product guarantee or to initiate a replacement request, please don't hesitate to contact our customer support team.

Thank you for choosing FinnyCase for your phone case needs!